Member News

Live Health Online

IW 8 Office - Tuesday, March 17, 2020

If you have a cough, cold, minor rashes, allergies, diarrhea, ear pain, fever, flu, headache or pinkeye, why travel to the doctor’s office?

LiveHealth Online, which is covered by the Fund 100% with no out-of-pocket expense to you, is available 24 hours, 7 day a week, you can visit a doctor by downloading this Mobile App.  Average visits take only ten minutes, through your mobile device in the convenience of your own home.

You can sign up for LiveHealth Online by following these instructions:

Step 1: Sign Up by going to https://livehealthonline.com and creating an account. You will need to provide your name, email address and password and answer a few questions. It only takes a few minutes. You can also use the app for mobile devices, which is available free from the App Store or Google Play under the name “LiveHealth Online.” You will have to register each covered member of your family. Use the table on page 4 to create a convenient list of your family members’ login information. Once you register yourself and your dependents, you can access a doctor when you need to, without the added stress of having to create an account.

Step 2: When you want to see a doctor, login and you will be directed to the “See a Doctor Now” page, which lists the doctors who serve your location. Those with a green Connect button are available for consultation. If you’re away from home, you can select the state you’re in under My Location and you’ll only see doctors licensed to treat you in that state. Don’t forget to change your state back when you get home.

Step 3: Click on the Connect button and you will be connected to a U.S.-based, board-certified doctor through a two-way video chat. The doctor can answer your questions, assess your condition and even prescribe medication*, in limited cases, if needed.

* Depending on the doctor and the laws in your location state. The doctor cannot prescribe controlled substances and lifestyle drugs.

Step 4: Your visit is provided at no charge to you or your dependent. Anthem will bill the Fund directly for your session.

Remember, in life threatening emergencies, call 911 or get to the emergency room.